Dear list, We're currently using OTRS 3.1.11. Before that we used to have 3.0.1 and had a package called HammerQueueView installed which was responsible for sorting tickets viewed on the Dashboard by last action time/date. I'm sure you are all aware of this.
And of course due to the change in architecture/"DB structure", I'm not sure, this package no more works. Basically, has there been anything else implemented around that would do the same job? Better yet, could OTRS be configured that way, or manipulated/tuned to do so? I'm no OTRS expert but would gladly welcome any available packages and/or tutorials. Thanks //M
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