A suggestion: Something that would be really helpful if you’d like to encourage beta testing: a network-accessible repository (either yum or apt, preferably both) that can be added to a system, and then used to install, eg a repository definition file that can be retrieved with wget, and then being able to do ‘yum update; yum install otrsxxxx’. This is enterprise software, and the “download a RPM and figure out how to bolt it into the various install systems” is a real PITA.
At least for the RPM variants, you just need to take the dir that contains the RPM and run ‘createrepo’ on it. It’s a little more work for Debian based systems, but IMHO it would REALLY help the uptake on beta testing. It’s also becoming a hallmark of a serious enterprise application to operate this way. Feed: OTRS Community Blog Posted on: Monday, November 26, 2012 6:54 AM Author: Mike Subject: OTRS 3.2 beta – statement from Manuel Hecht, Vice President Global Software Development On 30th October, we have released beta 1 of OTRS 3.2. Today we have released the third beta<http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-320-beta3/>, together with beta’s of our ITSM modules. After some more beta releases we’ll finally release the stable release on January 29th, 2013. One of the new features Shawn already showed in an earlier blog post <http://blog.otrs.org/2012/10/29/something-is-brewing-on-the-horizon/> is the all-new Customer Information Center. One other feature we’ll write more about in the upcoming weeks is the new Process Management features, with a nice GUI where you can design interfaces and actions. Apart from that, we have the usual smaller and bigger performance- and UI improvements. Below a video statement from Manuel Hecht, our Vice President Global Software Development, who talks about the new OTRS 3.2 release and more. Please try out the beta<http://www.otrs.com/en/open-source/community-news/releases-notes/release-notes-otrs-help-desk-320-beta3/> now. We recommend that you do not use this software in production yet, although we are ‘dogfooding’ ourselves and have upgraded our internal portal to 3.2.x recently. But installing it on a test environment is absolutely something you could consider, and plan your move to 3.2 accordingly. Obviously, OTRS Group can support you with upgrading<http://www.otrs.com/en/solutions/services/> if you want, just contact us to discuss. And if you are an existing customer with a Professional or Enterprise subscription<http://www.otrs.com/en/solutions/subscriptions/>, we’ll perform your upgrade free of charge. View article...<http://blog.otrs.org/2012/11/26/otrs-3-2-beta-statement-from-manuel-hecht-vice-president-global-software-development/?utm_source=rss&utm_medium=rss&utm_campaign=otrs-3-2-beta-statement-from-manuel-hecht-vice-president-global-software-development>
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