Seems as if your assessment is valid. It may have been a legacy issue that no longer applies yet wasn't fully removed.
On Tue, Jan 15, 2013 at 7:14 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > Hi everyone, > > I was looking into the config options from subject and was unable to find > any use for them even after I searched through the source code. > > Here are a couple of details I was able to gather: > > - Ticket::ViewableSenderTypes > = Help is incomplete saying only: Defines the default viewable sender > types of a ticket (default: customer) > = Unable to find anything useful by searching v3.1.9 sources for the > text "ViewableSenderTypes". I found this config option referenced in only > two places, the new() methods of "Kernel::Modules::AgentTicketQueue" and > "Kernel::Modules::CustomerTicketOverview" but then I wasn't able to > determine where/how it is actually used. > > - Ticket::UnlockStateType > = Help is incomplete saying only: Defines the valid states for > unlocked tickets > = Unable to find anything useful by searching v3.1.9 sources for the > text "UnlockStateType". I found this config option referenced in only one > place, the new() method of "Kernel::System::State" but then I wasn't able > to determine where/how it is actually used. > > *** Does anyone know about the usefulness of these options? *** > > /bogdan > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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