You enable the fields to show in Sysconfig for each screen, for example
FrontEnd::Customer::Ticket::ViewNew, then Look for
Ticket::Frontend::CustomerTicketMessage###DynamicField
Just add the field name and 1 to showup and 2 to make it Required.
Play with that.
Regards
2013/1/23 Pc Abrantes <pc.abran...@gmail.com>
> Alvaro, thank you for your help. I've done that. How can I enable/disable
> it?
>
>
> 2013/1/23 Alvaro Cordero <alv...@gridshield.net>
>
>> Pablo, I believe it would have been easier to use a Dynamic Field for
>> that kind of data, that you can just enable or disable to show up in the
>> different screens.
>>
>> Regards
>>
>>
>> 2013/1/23 Pc Abrantes <pc.abran...@gmail.com>
>>
>>> Hello Guys, I'm new to OTRS and Perl development and I'm having trouble
>>> adding some new fields to the customer ticket form.
>>>
>>> One of these fields is the ticket complexity. I've created the table
>>> "ticket_complexity" and associated it to the table "ticket". Then, I've
>>> created the file Kernel::System::Complexity.
>>>
>>> On the CustomerTicketMessage.dtl I've added the following code (PS.:
>>> this field is a combobox, but I've created as a text field just to see if
>>> it would work):
>>>
>>> ...
>>>
>>> <!-- dtl:block:TicketComplexity -->
>>> <div>
>>> <label for="Complexity" class="Mandatory">
>>> <span class="Marker">*</span>
>>> $Text{"Complexity"}:
>>> </label>
>>> <input title="Complexity" type="text" id="Complexity"
>>> name="Complexity" value="$QData{"Complexity"}" class="Validate_Required
>>> $QData{"ComplexityInvalid"}" />
>>> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This
>>> field is required."}</p></div>
>>> <div id="ComplexityServerError" class="TooltipErrorMessage
>>> NoJavaScriptMessage$QData{"ComplexityInvalid"}" ><p>$Text{"This field is
>>> required."}</p></div>
>>> <div class="Clear"></div>
>>> </div>
>>> <!-- dtl:block:TicketComplexity -->
>>>
>>> ...
>>>
>>> When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't
>>> see this field. Can anyone help me? I'm using OTRS 3.1.12.
>>>
>>> Thank you.
>>> --
>>> *Paulo Cesar Abrantes*
>>>
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>>>
>>
>>
>>
>> --
>> ___________________________
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Gridshield Monitoreo de Redes e
>> Infraestructura.
>> 2258-5757 ext 123
>> alv...@gridshield.net
>> www.gridshield.net
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>>
>
>
>
> --
> *Paulo Cesar Abrantes*
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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