Hi (and thanks all for input). /opt/otrs is not a symlink. I run the script against /opt/otrs after installing over previous 3.1.11
Has anyone a working / fresh install on linux, to check permissions ? Thanks, Massimo Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bian...@nposistemi.it Mail: massimo.bian...@nposistemi.it Web: http://www.nposistemi.it -----Messaggio originale----- Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di otrs-requ...@otrs.org Inviato: venerdì 1 febbraio 2013 06:16 A: otrs@otrs.org Oggetto: otrs Digest, Vol 53, Issue 1 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Upgrade to 3.2 - another little problem (Gerald Young) 2. Re: Upgrade to 3.2 - another little problem (Rainer Bendig) 3. Re: Upgrade to 3.2 - another little problem (Gerald Young) ---------------------------------------------------------------------- Message: 1 Date: Thu, 31 Jan 2013 14:16:06 -0500 From: Gerald Young <cryth...@gmail.com> Subject: Re: [otrs] Upgrade to 3.2 - another little problem To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <CAKk-oUKAoAet3=xg9e0z9kk+n903vwo-+zkt+ophjn1aj_w...@mail.gmail.com> Content-Type: text/plain; charset="windows-1252" make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is. On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < massimo.bian...@nposistemi.it> wrote: > Hi all,**** > > I think that I missed some step?**** > > ** ** > > Tryng to modify ANY item in sysconfig leads to an error:**** > > ** ** > > ** ** > > Error Message: Can't write ConfigItem! ** ** > > ** ** > > . **** > > ** ** > > You can Send a bugreport or go back to the previous page. **** > > Error Details**** > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 > 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: > 172.22.21.11 > RequestURI: /otrs/index.pl Traceback (1940): Module: > Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::h > andler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 > Module: > ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > ** ** > > Apparently permission at file level are correct and I run the upgrade > script to verify/adapt permissions.. (Centos 6.2 64bit)**** > > ** ** > > I also did a ?chown ?R 777 /opt/otrs?, just to be on safe side and > test it properly, after a server restart ? then it worked.**** > > But it?s a little too open.**** > > ** ** > > What should be the correct permissions ?**** > > ** ** > > My fix permission strings was:**** > > bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache > --otrs-group=apache --web-group=apache --admin-user=root > --admin-group=root > /opt/otrs**** > > ** ** > > Thanks,**** > > Massimo**** > > ** ** > > ** ** > > Massimo Bianchi**** > > ** ** > > Npo Sistemi S.p.A. - Gruppo Npo**** > > S.S.11 Padana Superiore 28**** > > 20063 Cernusco S/Naviglio MI**** > > Tel: +39 02 92596.322**** > > Cell: +39 348 5852275**** > > Fax: +39 02 92140548**** > > ** ** > > Skype: massimo.bianchi**** > > Lync: massimo.bian...@nposistemi.it**** > > Mail: massimo.bian...@nposistemi.it**** > > Web: http://www.nposistemi.it**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20130131/18a7639b/attachment-0001.html> ------------------------------ Message: 2 Date: Fri, 01 Feb 2013 05:43:48 +0100 From: Rainer Bendig <mrbendi...@gmail.com> Subject: Re: [otrs] Upgrade to 3.2 - another little problem To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <510b4804.9090...@gmail.com> Content-Type: text/plain; charset=windows-1252 Hm upgrade file says: --- snip ---8<--- 5) Install the new release (tar or RPM) ------------------------------------ With the tarball: shell> cd /opt shell> tar -xzf otrs-x.x.x.tar.gz shell> ln -s otrs-x.x.x otrs --- /snip --->8-- maybe this needs a patch ;( Am 31.01.2013 20:16, schrieb Gerald Young: > make sure /opt/otrs isn't a symlink. Permissions may not apply > correctly if it is. > > > On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo > <massimo.bian...@nposistemi.it <mailto:massimo.bian...@nposistemi.it>> > wrote: > > Hi all,____ > > I think that I missed some step?____ > > __ __ > > Tryng to modify ANY item in sysconfig leads to an error:____ > > __ __ > > __ __ > > Error Message: Can't write ConfigItem! __ __ > > __ __ > > . ____ > > __ __ > > You can Send a bugreport or go back to the previous page. ____ > > Error Details____ > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 > 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: > 172.22.21.11 RequestURI: /otrs/index.pl <http://index.pl> Traceback > (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: > 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: > 866 Module: > > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31____ > > __ __ > > __ __ > > Apparently permission at file level are correct and I run the > upgrade script to verify/adapt permissions.. (Centos 6.2 > 64bit)____ > > __ __ > > I also did a ?chown ?R 777 /opt/otrs?, just to be on safe side and > test it properly, after a server restart ? then it worked.____ > > But it?s a little too open.____ > > __ __ > > What should be the correct permissions ?____ > > __ __ > > My fix permission strings was:____ > > bin/otrs.SetPermissions.pl <http://otrs.SetPermissions.pl> > --otrs-user=otrs --web-user=apache --otrs-group=apache > --web-group=apache --admin-user=root --admin-group=root > /opt/otrs____ > > __ __ > > Thanks,____ > > Massimo____ > > __ __ > > __ __ > > Massimo Bianchi____ > > __ __ > > Npo Sistemi S.p.A. - Gruppo Npo____ > > S.S.11 Padana Superiore 28____ > > 20063 Cernusco S/Naviglio MI____ > > Tel: +39 02 92596.322 <tel:%2B39%2002%2092596.322>____ > > Cell: +39 348 5852275 <tel:%2B39%20348%205852275>____ > > Fax: +39 02 92140548 <tel:%2B39%2002%2092140548>____ > > __ __ > > Skype: massimo.bianchi____ > > Lync: massimo.bian...@nposistemi.it > <mailto:massimo.bian...@nposistemi.it>____ > > Mail: massimo.bian...@nposistemi.it > <mailto:massimo.bian...@nposistemi.it>____ > > Web: http://www.nposistemi.it <http://www.nposistemi.it/>____ > > __ __ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ------------------------------ Message: 3 Date: Fri, 1 Feb 2013 00:13:49 -0500 From: Gerald Young <cryth...@gmail.com> Subject: Re: [otrs] Upgrade to 3.2 - another little problem To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <CAKk-oUK_ioedgqe1nM2y-JP3=wsdVY53Gncc71_L9e2y-=3...@mail.gmail.com> Content-Type: text/plain; charset="windows-1252" So run perms against the otrs-x.x.x folder. On Jan 31, 2013 11:44 PM, "Rainer Bendig" <mrbendi...@gmail.com> wrote: > Hm upgrade file says: > > --- snip ---8<--- > 5) Install the new release (tar or RPM) > ------------------------------------ > > With the tarball: > > shell> cd /opt > shell> tar -xzf otrs-x.x.x.tar.gz > shell> ln -s otrs-x.x.x otrs > --- /snip --->8-- > > maybe this needs a patch ;( > > Am 31.01.2013 20:16, schrieb Gerald Young: > > make sure /opt/otrs isn't a symlink. Permissions may not apply > > correctly if it is. > > > > > > On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo > > <massimo.bian...@nposistemi.it > > <mailto:massimo.bian...@nposistemi.it>> > > wrote: > > > > Hi all,____ > > > > I think that I missed some step?____ > > > > __ __ > > > > Tryng to modify ANY item in sysconfig leads to an error:____ > > > > __ __ > > > > __ __ > > > > Error Message: Can't write ConfigItem! __ __ > > > > __ __ > > > > . ____ > > > > __ __ > > > > You can Send a bugreport or go back to the previous page. ____ > > > > Error Details____ > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 > > 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: > > 172.22.21.11 RequestURI: /otrs/index.pl <http://index.pl> Traceback > > (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: > > 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: > > 866 Module: > > > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::h > andler > > (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: > > ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: > > ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: > > ModPerl::Registry::handler (v1.99) Line: 31____ > > > > __ __ > > > > __ __ > > > > Apparently permission at file level are correct and I run the > > upgrade script to verify/adapt permissions.. (Centos 6.2 > > 64bit)____ > > > > __ __ > > > > I also did a ?chown ?R 777 /opt/otrs?, just to be on safe side and > > test it properly, after a server restart ? then it worked.____ > > > > But it?s a little too open.____ > > > > __ __ > > > > What should be the correct permissions ?____ > > > > __ __ > > > > My fix permission strings was:____ > > > > bin/otrs.SetPermissions.pl <http://otrs.SetPermissions.pl> > > --otrs-user=otrs --web-user=apache --otrs-group=apache > > --web-group=apache --admin-user=root --admin-group=root > > /opt/otrs____ > > > > __ __ > > > > Thanks,____ > > > > Massimo____ > > > > __ __ > > > > __ __ > > > > Massimo Bianchi____ > > > > __ __ > > > > Npo Sistemi S.p.A. - Gruppo Npo____ > > > > S.S.11 Padana Superiore 28____ > > > > 20063 Cernusco S/Naviglio MI____ > > > > Tel: +39 02 92596.322 <tel:%2B39%2002%2092596.322>____ > > > > Cell: +39 348 5852275 <tel:%2B39%20348%205852275>____ > > > > Fax: +39 02 92140548 <tel:%2B39%2002%2092140548>____ > > > > __ __ > > > > Skype: massimo.bianchi____ > > > > Lync: massimo.bian...@nposistemi.it > > <mailto:massimo.bian...@nposistemi.it>____ > > > > Mail: massimo.bian...@nposistemi.it > > <mailto:massimo.bian...@nposistemi.it>____ > > > > Web: http://www.nposistemi.it <http://www.nposistemi.it/>____ > > > > __ __ > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > -------------------------------------------------------------------- > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... 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