Hi Massimo, Am 31.01.13 18:35, schrieb Bianchi Massimo: > > > > Hi all, > > I did a test-upgrade from 3.1.11 to 3.2 > > > > It looks great but I have two problems and one question: > > > > BLOCKING: > > 1) missing "new ticket" in customer interface > > Apparently I have not the "new ticket" in customer web interface -- > quite strange ! > > I tested it with standard theme.... > The "Ticket" menu in the customer interface is supposed to be clickable, a submenu should open. If that is not the case, you might be missing some JavaScript loaded on the page. That could be caused by your permission problem with SysConfig. > > > > MINOR > > 2) search for customer ID in "customer" -> "customer information" > starts a query that never ends > > it works if I search for customer user > in the same screen > Do you get any JavaScript (Browser console) or OTRS errors (logfile)? > > > > Anyone else experiencing the same problems ? > > > > QUESTION > > Curiosity: I created a test process (really great! Compliments to OTRS > Dev group), but I cannot find a way/button to start it. Even the > manual is not clear to me. > > I thought there will be a "process ticket" or something like that.. > If you created a new active process and synchronized it to disk, a new menu item will be visible: Ticket -> Create new process ticket. This will let you select the process.
Best regards, mg -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mehr als ein Help Desk-System -- Prozess- und Kundenmanagement mit OTRS 3.2 -- Jetzt Frühbucherrabatt sichern: http://www.otrs.com/de/loesungen/promotion/otrs-help-desk-32-special/
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