During a service interruption we often have many people reporting the same problem, each creating a ticket. Is there a way to merge the tickets in such a way that every customer will still receive replies and updates to the ticket? This would make it easier for our agents to manage communication about the interruption.
From what I can see, the current behaviour is that when you merge tickets only the customer of the ticket you merged into receives messages. -- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
