Hi Michiel,
Thanks so much for the response.
Regards,
Steve
On 02/13/2013 12:57 PM, Michiel Beijen wrote:
Hi Steve,
The best way to go about it is to change it in a custom translation file.
See here:
http://doc.otrs.org/developer/3.1/en/html/contributing.html#custom-translation-file
You could have a custom translation file that "translates" the word "Service Level
Agreement" to "Severity Type" and this makes sure that everywhere in the front end this string
is used, no matter what DTL file it comes from, your string is used instead.
HTH,
Mike
On Wed, Feb 13, 2013 at 6:09 PM, Steve Clark <scl...@netwolves.com
<mailto:scl...@netwolves.com>> wrote:
Hello,
Could someone clue me in on the correct way to change a label that appears
when working
with a ticket. Example I want to change "Service Level Agreement" to like
"Severity type ".
I see that this appears in the following file in Kernel/Output/HTML/Standard
AAATicket.dtl
AdminGenericAgent.dtl
AgentTicketActionCommon.dtl
AgentTicketEmail.dtl
AgentTicketMasterSlave.dtl
AgentTicketOverviewMedium.dtl
AgentTicketOverviewPreview.dtl
AgentTicketPhone.dtl
AgentTicketPrint.dtl
AgentTicketSearch.dtl
AgentTicketZoom.dtl
Should I copy these to my own Theme dir and change them or is there one
file I can
change to accomplish this.
--
Stephen Clark
*NetWolves*
Director of Technology
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com <mailto:steve.cl...@netwolves.com>
http://www.netwolves.com
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Stephen Clark
*NetWolves*
Director of Technology
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
http://www.netwolves.com
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