On 05.03.2013 08:55, Kaushal Shriyan wrote:
Hi,
I have a specific issue is that any email response from the OTRS is via a
specific emailid "sameema...@domain.com <mailto:sameema...@domain.com>" for
all the queues in OTRS.
meaning when the recipient receives email it comes from
"sameema...@domain.com <mailto:sameema...@domain.com>" Any clue?
Look at your OTRS log. When agent answers via web, then there are messages
appended to it like:
[Tue Mar 5 13:13:20
2013][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'custo...@client.ru,' from 'Agent Lastname via QUEUE-NAME
<queue-a...@company.ru>'. HistoryType => SendAnswer, Subject => Re:
[Ticket#1015566] ...
If that from-address is correct, than your problem is not in OTRS. It may be
a mail server rewriting "From:" for all OTRS-submitted mail. But first
ensure that all correct in OTRS itself.
--
Vadim Goncharov <vgoncha...@nic.ru> RU-Center
NET Department http://www.nic.ru
NET-SYS Group phone:+7(495)737-7646 (ext.4019)
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