Hi steve, How can I link SLA to Priority Not to Service .
Thanks. Yousef. -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Thursday, March 07, 2013 3:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Postmaster Filter not quite doing what it should Ignore me, having a silly moment. The problem was with the attribute I was setting, I need to set X-OTRS-Queue instead of X-OTRS-FollowUp-Queue. Steve On 7 March 2013 12:50, Steven Carr <sjc...@gmail.com> wrote: > Hi list, > > I have an issue with Postmaster Filters and wondered if anyone had > seen a similar issues or knew why it was doing this... > > On the IMAP configuration "Trusted" is set to "Yes" and "Dispatching" > is set to "by email To: field". > > I have a filter setup which looks at the "To" address for > "EMAILADDRESS:root@(.+)" and then sets the X-OTRS-FollowUp-Queue to > "Systems". > > As you can see from the log snippet that is working as expected, but > the email is never placed in the Systems queue, it stays in the > "Postmaster" queue. > > OTRS-otrs.PostMasterMailbox.pl-27 IMAPS: Fetched 1 email(s) from > x...@domain.eu/mail.domain.com. > OTRS-otrs.PostMasterMailbox.pl-27 New Ticket [20130307272790/test] > created (TicketID=4039,Queue=Postmaster,Priority=4 Low,State=new) > OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to->Systems)' > Stopped filter processing because of used 'StopAfterMatch' > (Message-ID: <20130307122529.71b8f400...@server.domain.com>) > OTRS-otrs.PostMasterMailbox.pl-27 Filter: 'root@ (to->Systems)' Set > param 'X-OTRS-FollowUp-Queue' to 'Systems' (Message-ID: > <20130307122529.71b8f400...@server.domain.com>) > > Anyone any ideas? it's driving me nuts. > > Steve --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
