Dear Shawn, Thank you very much the information.
Would you help me to specify the file name and the correct permissions settings? Best regards, Zsolt 2013/3/11 Gadow, Shawn <sga...@ocusd.net> > That is a permissions issue. You need to have the correct file permissions > set to allow OTRS to change the config**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Zsolt Hajduk > *Sent:* Monday, March 11, 2013 9:01 AM > *To:* otrs@otrs.org > *Subject:* [otrs] OTRS statistics with ticket owner? - Error message**** > > ** ** > > Dear Michiel Beijen, > > I just read the following mail what you sent with the solution. > > I got an error message when I want to activate this option: > Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes > > Would you be so kind to help me about it? > I would be so happy if you can help me. > > The Error message is the following:**** > "Oops! An Error occurred.****Error Message: Can't write ConfigItem! **** > > You can or go back to the previous page<https://otrs.profis.hu/otrs/index.pl>. > **** > Error Details**** > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Mar 6 10:11:05 > 2013 Message: Can't write ConfigItem! Traceback (1774): Module: > Kernel::Modules::AdminSysConfig::Run (v1.119.2.1) Line: 174 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 "**** > > > Best regards, > Zsolt**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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