Thanks. I will give that a try. I was also reviewing http://forums.otterhub.org/viewtopic.php?f=61&t=16688&p=77236#p77236 but that got to the point it was a bit confusing. I think I need to research that option a bit more so that the configuration is not overwritten with upgrades as well.
Thanks again for the speedy response! Marty From: Gerald Young [mailto:cryth...@gmail.com] Sent: Monday, March 11, 2013 11:55 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Hierarchical Dynamic Fields There's this: http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p64539 ... maybe it will help. On Mon, Mar 11, 2013 at 12:34 PM, Marty Hillman <mhill...@equuscs.com<mailto:mhill...@equuscs.com>> wrote: I am looking to utilize two dynamic fields for ticket entry where the dropdown in field 2 is dependent upon the entry in field 1. For example, in field 1 the user can select Problem or Request. If they select Problem, field 2 gives them a choice of email, printing phone, etc. If they select Request, they are offered website, login or other. I actually need to extend this a bit further with a primary field, but if someone can tell me how to create field 2 properly, I can work out the logic for the overly complicated scenario. I have been reading the documentation cover to cover but have not been able to figure out how to do this. Anyone have any ideas or suggestions for better initial setup documentation? Thanks! Marty --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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