Look at Agent Notifications in Admin, edit the notification and add in the variables you require.
Please try to figure things out and have a go instead of just asking how to do things. Steve On 14 March 2013 11:01, Darshak Modi <darshak.m...@elitecore.com> wrote: > Hello, > > > > If mail arrives , it has to:/cc:. In Agent Notification, is it possible to > add show those values ? > > > > By adding some variables.. like we add Customer Firstname and etc. > > ?? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
