> > Actually till now we were using OTRS 3.1.7 which is not ITIL compliant.
Remember that ITIL is not a product, it's a description of a process for handling IT-related activities. There's no such thing as a ITIL-compliant product; there's just a product that makes it easier for you to implement ITIL-described process in your organization. > > But I am not sure if existing functionalities may work smoothly. > > We are using generic interface for webservices for ticket creation and > using some method like creating services or customers using rpc.pl. > > So what would be the impact of adding this new package? Adding the packages will have zero impact on the existing functions if you do not have the relevant processes implemented. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
