I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
date. That freetext was just if it would have worked I'd manually typed the
due date for every ticket with that dynamic field.
~pete
On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr <sjc...@gmail.com> wrote:
> On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since
> you want TicketFreeText it looks like you're using an older version of OTRS
> so not sure exactly where.
>
>
> On 12 April 2013 08:22, Pete <nyf...@gmail.com> wrote:
>
>> There are no errors in apache log. Any idea what .pl file to edit?
>>
>> ~pete
>>
>>
>>
>> On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr <sjc...@gmail.com> wrote:
>>
>>> You may need to edit the equivalent .pm file to expose these variables
>>> as it sounds like they are not exposed if the values are not being
>>> returned. Are there errors in your webserver error.log indicating you are
>>> trying to reference variables that don't exist?
>>>
>>>
>>> On 11 April 2013 12:10, Pete <nyf...@gmail.com> wrote:
>>>
>>>> Hi,
>>>> I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to
>>>> dashboard view.
>>>> I have added
>>>> <td>$QData{"TicketFreeText1"}</td> and
>>>> <td>$QData{"TicketFreeTime6"}</td>
>>>> to AgentDashboardTicketGeneric.dtl but I get only empty columns to
>>>> dashboard.
>>>>
>>>> There are values in both Due date and free text1.
>>>>
>>>> Any one got idea what might be wrong?
>>>>
>>>> ~pete
>>>>
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