Ticket::Frontend::ComposeExcludeCcRecipients is also set to No.
On Wed, Apr 17, 2013 at 6:12 AM, Mailing List <j...@shadowhawke.com> wrote: > Is there any way to make that the default? 2.4 when you replied just > included all CCed. > > > On Wed, Apr 17, 2013 at 6:02 AM, Steven Carr <sjc...@gmail.com> wrote: > >> Select "Reply All" instead of "Reply" and it will include the CC >> addresses. >> >> >> On 17 April 2013 10:49, Mailing List <j...@shadowhawke.com> wrote: >> >>> Hello, >>> >>> We have recently upgraded our OTRS installation from version 2.4, to >>> version 3.2. One issue that we have come across which is kind of urgent, is >>> that when crafting a reply, it only replies to the original sender, not >>> anyone in the CC or BCC fields. This unfortunately causes many headaches >>> with keeping people in the loop on the progress of an issue. Has anyone >>> experienced this? Or is there some setting to change? Thanks in advance. >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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