> still how can make reports for survey I need to > the Survey results can be exported to excel (csv) file with the individual > ratings, which includes ticket number, customer name, SLA response, SLA > resolution and average score of the questions.
You've been told this several times. There's no OTRS supplied code to do this. You have to either: 1) write it yourself 2) pay someone to write it for you Asking repeatedly isn't going to change that answer. Your best option is to access the data directly from the database via a reporting tool. The OTRS database schema isn't all that complicated, and it is documented. Any reasonably-competent MS Access or Excel user should be able to construct a SQL query against the ticket table that produces the desired result. Documentation for using ODBC data sources is in the reporting tool manuals, and setting up ODBC access to the database is usually not difficult to find (google: "ODBC MySQL" or "ODBC <your database name here>") . That will let you create any report or data you want. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
