Dear List, i have a problem with otrs 3.2.1 not showing the Company Tickets in the CustomerTicketOverview "Company Tickets" Link. Instead a dialogue inviting the user to create a new ticket is being displayed.
I have done the following so far: 1) I have create different customer-companies and have multiple users with the customer id of their customer-company assigned to them. 2) i have extended the database schema of customer_user table to add a column customer_ids (http://doc.otrs.org/3.2/en/html/customer-user-backend.html) 3) I have added the customer-company ID in the Customer IDs field of one user of the company 3) i have added this field description in /opt/otrs/Kernel/Config/Defaults.pm: [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], 4) i have made sure (hint from IRC) that CustomerGroupSupport is disabled Still, the company tickets don't show for the one user that the customer IDs were added to - the "new ticket" dialogue is being displayed instead. Is there anything that i might have missed here or do i have a problem in my config? I have attached a copy of my SysConfig export . Any help is greatly appreciated! Thanks in advance, Rouven Sacha -- Blinkenlichten Open Source Solutions Maass Sacha GbR | Weigandufer 45 | 12059 Berlin tel: +493013896247 | fax: +493013896249 | mob: +491744220127 Web: http://www.blinkenlichten.de/ G+: http://gplus.to/blinkenlichten Blinkenlichten Zarafa Hosted Tweets: http://twitter.com/zarafamail/
SysConfigBackup_2013-04-22_17-46.pm
Description: Perl program
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