it could be possible that OTRS_HOME isn't accessible from the current user, or you're running it from other than /opt/otrs>
On Wed, May 8, 2013 at 9:05 PM, Johnson, Shannon <shjohn...@ucsd.edu> wrote: > Hello, > > I am trying to get the backup.pl script to run, but am running into an > error when the script attempts to run mysqldump: > > "Dump MySQL rdbms ... mysqldump: Got error: 1045: Access denied for user > 'otrs'@'localhost' (using password: YES) when trying to connect" > > I have checked the settings in Kernel/config.pm - tried both typing the > correct password in directly and also pasting the "crypted" password > (obtained using otrs.CryptPassword.pl) - but to no avail. > > I can successfully run mysqldump.exe directly using the same command the > backup.pl script seems to want to generate: > mysqldump -u otrs -p######## -h localhost OTRS > > c:\otrs_backups\databasebackup.sql > > It's as if the backup.pl script isn't actually consulting Config.pm for > the database password or something. I'm stumped. > > Help, please? > > Thanks in advance, > Shannon > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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