Guys, We are using OTRS OTRS 2.4.12 <http://otrs.org/> for the last 3 years... now we need to appoint period on a ticket's... and not work time... for ex. : We need to appoint in a ticket that I have worked on it from 2013-05-20 08:00 to 2013-05-20 12:00 ...
Is that possible ? Atenciosamente, *Thiago Marangoni Zerbinato** OCP 8i / OCP 10g / RAC 10g Certified / VCP4 * *http://twitter.com/thiagomz* *(+55 16 9225-0802)*
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