Re: [otrs] ITSM Upgrade to 3.2.4 failing

[Steven Carr]

Have you tried running otrs.CheckModules.pl to see if there is anything
else missing?


On 20 May 2013 17:58, Marty Hillman <mhill...@equuscs.com> wrote:

> This is a bit odd.  It is not telling me specifically which error
> occurred.  I have tried uninstalling the ITSM 3.2.2 packages, but that
> seems to take me back to the list without any errors and does not appear to
> complete the uninstall.  I finally got the error below when attempting to
> run an upgrade.  Any thoughts?  I am guessing it is a permissions error
> somewhere, but I ran “/opt/otrs/bin/SetPermissions.pl /opt/otrs” and it
> appeared to function properly.  The ITSM upgrade fails through the browser
> every time.****
>
> ** **
> Oops! An Error occurred.****Error Message: Package is not installed,
> can't upgrade!****
>
> . ****
>
> ****
>
> You can Send a bugreport or go back to the previous 
> page<http://otrsdev.equuscs.com/index.pl>.
> ****
> Error Details:****Error Details****
>
> Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon May 20
> 11:53:17 2013 Message: Package is not installed, can't upgrade!
> RemoteAddress: 172.18.3.20 RequestURI: /index.pl Traceback (11895):
> Module: Kernel::System::Package::PackageUpgrade (OTRS 3.2.6) Line: 614
> Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (OTRS 3.2.6)
> Line: 1563 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.6)
> Line: 718 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.6)
> Line: 863 Module:
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module:
> ModPerl::RegistryCooker::run (v1.99) Line: 204 Module:
> ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module:
> ModPerl::Registry::handler (v1.99) Line: 31****
>
> ** **
>
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