This isn't true. You can query the customer data from the backend source. You don't have to import it to OTRS.
On Tue, May 21, 2013 at 11:17 AM, Mario Zamora <mzam...@altus.co.cr> wrote: > You have to create the users in the customer database, LDAP is used only > to check if user and password matches. The customer database is the user > information for OTRS. And yes, you have to create one by one, or create a > script that reads users from ldap and writes to otrs database. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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