I got my answer. I needed to make change in in appropriate .dtl. Thanks
On Thu, Jun 6, 2013 at 10:15 AM, Roman Gelfand <rgelfa...@gmail.com> wrote: > Outside of creating a ticket, I would like prevent a customer from > changing ticket state. How do I do that? > > Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
