> Message: Need CustomerID!!! Make sure there's something valid for the Map for that field in SysConfig.
On Fri, Jun 7, 2013 at 2:36 PM, Adam Moffett <adamli...@plexicomm.net>wrote: > > OK, it's pretty clear that I did something wrong in setting up the > externalDB. I pretty much pasted the example from the admin guide into > Config.pm and edited it. It's at least partially working because I can see > the customers and create tickets for them. In addition to the weird thing > that happens when creating tickets (which I posted about separately), I > also get an error when I load customer.pl. I pasted it below. > > I must be overlooking something fundamental. > > Error: Need CustomerID!!! > > Comment: > > Traceback: > > ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Jun 7 14:28:22 2013 > > Message: Need CustomerID!!! > > Traceback (1654): > Module: Kernel::Output::HTML::Layout::CustomerError (v1.381.2.10) Line: > 3653 > Module: Kernel::Modules::CustomerTicketOverview::Run (v1.4.2.1) Line: 68 > Module: Kernel::System::Web::InterfaceCustomer::Run (v1.63) Line: 998 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_customer_2epl::handler > (unknown version) Line: 46 > Module: (eval) (v1.44) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.44) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.44) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31 > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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