I was messing around with scheduling work orders. Am I correct that
there can be no direct connection between work orders and tickets?
I think the order of operations I'd be looking for is something like:
Trouble report from customer -> create new ticket -> remote
troubleshooting -> schedule service call -> field tech rolls out and
makes repair -> update and close ticket.
It seems like there's not any connection between the ticket and the work
order though. I'm also very unclear on the purpose and meaning of
"Changes". What is a change supposed to represent, and why would I want
one before making a work order? Wouldn't you want to just attach a work
order to a ticket?
I think there is something fundamental about OTRS that I don't understand.
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