In that case it definitely looks like a bug if the URL is being encoded incorrectly. Head on over to http://bugs.otrs.org and see if it's already been logged (or log it).
Steve On 25 June 2013 14:59, Walter Moore <moor...@eckerd.edu> wrote: > > As you noted earlier in the thread, the URL is scrambled - the `&' gets > replaced by %3b. > > If I edit the URL by hand, I see the survey and can submit it. I should have > tested that earlier! > > Other questions.. > I am not using delayed mail, or, at least, I have never tried to set it up > and am not intentionally using it. At any rate delivery is close to instant. > > Steve - thanks, always a good idea to double-check permissions. I ran > otrs.SetPermissions.pl and compared before/after.. permissions don't seem to > be the source of the problem in this case. > > > On Tue, Jun 25, 2013 at 9:48 AM, Johannes Hoerburger > <johannes.hoerbur...@otrs.com> wrote: >> >> Hi Walter, >> one more question: >> Are you using the delayed mail functionality? (Sending mails a certain >> time periode after a ticked got closed) >> >> Kind regards, >> Johannes >> >> Am 25.06.2013 um 15:35 schrieb Walter Moore <moor...@eckerd.edu>: >> >> No, it was not working before the upgrade - the error hasn't changed. >> Also, quite obviously, the file in question is dynamically generated - >> you'll not that each survey gives the same error, but different keys. >> >> >> On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr <sjc...@gmail.com> wrote: >>> >>> So it looks like when you upgraded either you didn't copy over the >>> PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file >>> from the old version or the upgrade trashed it. Dig in your backups to >>> find that file and restore it. >>> >>> Steve >>> >>> >>> On 25 June 2013 14:22, Walter Moore <moor...@eckerd.edu> wrote: >>> > Thank you again for checking into this! >>> > >>> > This is the string in the body of my survey: >>> > >>> > http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >>> > >>> > ..so that much seems correct. >>> > >>> > I also created a new survey, just to double check the behavior of the >>> > survey >>> > and check on the link text. I received the same error included in my >>> > first >>> > e-mail. >>> > >>> > Error Details >>> > >>> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jun 25 >>> > 09:21:14 >>> > 2013 Message: Module >>> > >>> > Kernel/Modules/PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm >>> > not found! RemoteAddress: 216.146.171.10 RequestURI: >>> > >>> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=f9457bae8c98c1f91ee6dbc1e3f6c5b9 >>> > Traceback (2867): Module: Kernel::System::Web::InterfacePublic::Run >>> > (OTRS >>> > 3.2.8) Line: 190 Module: >>> > >>> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >>> > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: >>> > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: >>> > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: >>> > ModPerl::Registry::handler (v1.99) Line: 31 >>> > >>> > >>> > On Sat, Jun 22, 2013 at 3:21 AM, Johannes Hoerburger >>> > <johannes.hoerbur...@otrs.com> wrote: >>> >> >>> >> Hi Walter, >>> >> >>> >> in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1. >>> >> >>> >> Creating a Survey out of the box, without changing the Survey text, >>> >> worked >>> >> perfectly. >>> >> >>> >> My guess is, on creating/editing the survey the link being sent to >>> >> customers got changed. >>> >> >>> >> To make sure it works, go into your master survey, choose "Edit >>> >> General >>> >> Info", scroll down to "Body:" and make sure that the link, your >>> >> customers >>> >> should click on, looks like that: >>> >> >>> >> >>> >> >>> >> http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >>> >> >>> >> Replace "your.hostanddomainname.com" with the host and domain name of >>> >> your >>> >> OTRS instance. >>> >> >>> >> IMPORTANT: make sure, the ";" is between PublicSurvey and >>> >> PublicSurveyKey, >>> >> otherwise you'll end up with the same problem you actually have… >>> >> >>> >> If you still have problems after checking the link, just copy it to >>> >> this >>> >> mailinglist and I'll try to debug it for you. >>> >> >>> >> Kind regards, >>> >> Johannes Hoerburger >>> >> >>> >> >>> >> >>> >> Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: >>> >> >>> >> > We've just upgraded to otrs-3.2.8 and we're trying, once again, to >>> >> > make >>> >> > the survey module work. >>> >> > >>> >> > When I close a ticket in a queue with a survey, the message is >>> >> > generated >>> >> > successfully and sent to the customer. When they click on it, >>> >> > however, they >>> >> > see the error page pasted below. Does this module actually work, in >>> >> > theory? >>> >> > What can I do to debug this error? >>> >> > >>> >> > Oops! An Error occurred. >>> >> > Error Message: Module >>> >> > >>> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] >>> >> > Please contact your administrator. >>> >> > You can Send a bugreport or go back to the previous page. >>> >> > Error Details >>> >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 >>> >> > 10:03:49 2013 Message: Module >>> >> > >>> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm >>> >> > not found! RemoteAddress: 216.146.171.10 RequestURI: >>> >> > >>> >> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 >>> >> > Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run >>> >> > (OTRS >>> >> > 3.2.8) Line: 190 Module: >>> >> > >>> >> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >>> >> > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: >>> >> > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: >>> >> > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: >>> >> > ModPerl::Registry::handler (v1.99) Line: 31 >>> >> > >>> >> > -- >>> >> > +-----------------------------------------------------------------+ >>> >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >>> >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >>> >> > >>> >> > "It was glorious to see -- if your heart were iron, >>> >> > And you could keep from grieving at all the pain" - The Iliad >>> >> > (13.355) >>> >> > >>> >> > I'm on twitter: http://twitter.com/moorewreckerd >>> >> > >>> >> > ***Reminder! ITS will never ask you to e-mail your password!*** >>> >> > >>> >> > --------------------------------------------------------------------- >>> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> >> > Archive: http://lists.otrs.org/pipermail/otrs >>> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >>> >> --------------------------------------------------------------------- >>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> >> Archive: http://lists.otrs.org/pipermail/otrs >>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> > >>> > >>> > >>> > >>> > -- >>> > +-----------------------------------------------------------------+ >>> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >>> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >>> > >>> > "It was glorious to see -- if your heart were iron, >>> > And you could keep from grieving at all the pain" - The Iliad (13.355) >>> > >>> > I'm on twitter: http://twitter.com/moorewreckerd >>> > >>> > ***Reminder! ITS will never ask you to e-mail your password!*** >>> > >>> > --------------------------------------------------------------------- >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> -- >> +-----------------------------------------------------------------+ >> Walter R. Moore -- Sr. Systems Administrator, Eckerd College >> moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >> >> "It was glorious to see -- if your heart were iron, >> And you could keep from grieving at all the pain" - The Iliad (13.355) >> >> I'm on twitter: http://twitter.com/moorewreckerd >> >> ***Reminder! ITS will never ask you to e-mail your password!*** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > I'm on twitter: http://twitter.com/moorewreckerd > > ***Reminder! ITS will never ask you to e-mail your password!*** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
