It's not a proper use case. The customer should not have access to those abilities, that is the job of an agent. A customer submits a ticket and expects a response, he/she is agnostic to the process of managing the ticket.
Steve On 2 July 2013 02:39, Roman Gelfand <rgelfa...@gmail.com> wrote: > While agent/group mapping has a full array of fine-grained of > permissions, the customer/group access permission only shows RO or RW. > Is there a way to add permissions like change owner, move to queue, > etc..? > > If this is not a proper use in case of customer/group, please, let me know. > > Thanks in advance > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
