Hi list,
I have a problem that looks like either I'm doing something wrong with my
ACLs or I ran into an untreated variation of bug#7968 that was fixed since
3.1.0.beta2 (see http://bugs.otrs.org/show_bug.cgi?id=7968).
Can someone please help identify if this is a bug and, if so, if I should
reopen bug#7968 or post a new bug related to bug#7968?
=Configuration description=
I added a dynamic field (let's assume it's named ddFilteredField) of type
drop down with "Add empty value" = Yes and some key/value pairs (let's
assume it has: ddffAx = x, ddffAy = y, ddffBz = z).
Then I added some ACLs to achieve the following objectives:
[Objective1] For all the queues not covered by [Objective2], as well as any
new future queues, show only the empty value for ddFilteredField. Sample
ACL:
# Applies before others
$Self->{TicketAcl}->{'1-ACL-SetDdFilteredField-RemoveAll'} = {
Properties => { Frontend => { Action => ['AgentTicketFreeText'] },
},
# If the problem is on the next line, then how do I specify to leave just
the empty value?
Possible => { Ticket => { DynamicField_ddFilteredField => [] }, },
};
[Objective2] Depending on ticket's queue, show only some values for
ddFilteredField. Sample ACLs:
$Self->{TicketAcl}->{'2-ACL-SetDdFilteredField-SituationA'} = {
Properties => {
Frontend => { Action => ['AgentTicketFreeText'] },
Queue => { QueueID => [1, 2] },
},
Possible => { Ticket => { DynamicField_ddFilteredField =>
['[RegExp]^ddffA.*'] }, },
};
$Self->{TicketAcl}->{'3-ACL-SetDdFilteredField-SituationB'} = {
Properties => {
Frontend => { Action => ['AgentTicketFreeText'] },
Queue => { QueueID => [3, 4, 5] },
},
Possible => { Ticket => { DynamicField_ddFilteredField =>
['[RegExp]^ddffB.*'] }, },
};
=Problem=
First I thought everything was OK. In queues for [Objective1] I saw the
expected values + the empty value '-', in all the other queues I saw only
the empty value '-'.
Then I noticed exactly the same [potentially dangerous] problem as
described in bug#7968. During any AJAX refresh on AgentTicketFreeText, the
empty value for ddFilteredField disappears and the first actual value is
wrongfully auto-selected, waiting to be saved when the user clicks Submit.
Once an actual value is saved for ddFilteredField, when AgentTicketFreeText
is opened the empty value will appear for ddFilteredField after the first
load but it can't be selected even if the user tries to because during the
post-selection AJAX request, the 1st real value is selected instead and the
empty value disappears.
The same problem doesn't occur for fields that are not filtered by ACLs.
Is this a bug? Is there a workaround? See my comment for the first ACL,
maybe that's where the problem is introduced.
Thanks,
Bogdan
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