> I was wondering why it isn't possible to move a ticket into a queue if you are not the owner of the ticket. Because it's not your ticket. And the destination queue may not be allowed for the current owner.
> Is there any possibility to do what I need without having to code something custom? Yes, use Generic Agent. On Wed, Jul 10, 2013 at 5:16 AM, Finetti, Stefano < sfine...@lynx-international.com> wrote: > Hello, > > I was wondering why it isn't possible to move a ticket into a queue if you > are not the owner of the ticket. > > I'm the customer service manager, and I'm not the responsible for the > ticket since we have a number of accounts who are responsible for their own > customers. Sometimes I need to move tickets between different queues and > each time i need to take ownership, move, and then reassign the ticket, > thus creating at least 3 useless notes in the ticket. > I've looked into System Configuration in order to find a way to change > this behavior, but without luck. > > Is there any possibility to do what I need without having to code > something custom? > thanks > > -- > *Lynx International Srl* > *Stefano Finetti* > *Customer Service Manager* > > > This e-mail and any files transmitted contain documentation which is > highly confidential and intended solely for the use of the individual or > entity to whom they are addressed. All written data and other information > in the documentation is and shall remain the property of the disclosing > party. If you are not the intended recipient you are hereby formally > notified that any disclosure, dissemination, forwarding, storing, copying > or use of any of the information is strictly prohibited and will be legally > pursued. If you received this in error, please contact the sender and > destroy the documentation including deletion of the same from any computer. > Thank you. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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