I need some help restoring OTRS. I have an old config that I would like to put
on a test server and then upgrade. I'm not sure what version of OTRS it was
running. 1) how do I find this out 2) when I use the restore script, I come up
with these errors:
[root@helpdesk ~]# /opt/otrs/scripts/restore.pl -b /home/andrew.meyer/ -d
/opt/otrs/
Restore /home/andrew.meyer//Config.tar.gz ...
DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied
for user 'otrs'@'localhost' (using password: YE
.pm line 256
ERROR: OTRS-Restore-10 Perl: 5.10.1 OS: linux Time: Tue Jul 16 00:35:00 2013
Message: Access denied for user 'otrs'@'localhost' (using password: YES)
Traceback (14115):
Module: Kernel::System::DB::new (v1.144) Line: 227
Module: /opt/otrs/scripts/restore.pl (v1.14) Line: 90
Restore /home/andrew.meyer//Application.tar.gz ...
create MySQL
[root@helpdesk ~]#
What am I doing wrong? I've tried changing the mysql options for the user to
allow ALL permissions, but it doesn't like that.
Thank you,
Andrew Meyer.
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