You can create reports of type dynamic stat using as an object TicketAccountedTime or, if you have the free TimeAccounting package installed, the TimeAccounting object.
If you can, you should try configuring a report like that and see if it yields something close to your needs. I can tell you that TicketAccountedTime will generate a report where the time given by agents for each article is used. You can breakdown the data by customer. On Fri, Jul 19, 2013 at 9:00 PM, Tony S. Wu <tonyswu....@gmail.com> wrote: > Hi, > > We are looking to generate customized report, especially time accounting > based on client. Is there modules or other methods for generating > customized reports? > > Thanks, > > Tony S. Wu > tonyswu....@gmail.com > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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