You have to check your LDAP configuration y Sysconfig. Look for LDAP and it will direct you to the FrontEnd::Customer::Auth, there you most likely have it pointing to the DB, also check all the related variables there.
Regards 2013/8/5 Erik van Ast <erik.van....@suzohapp.nl> > Hi all,**** > > ** ** > > Last week I posted this question already but I thought it was related to > another problem that is solved now..**** > > The only major problem I still have is that new users (created in Active > Directory less than 2 years ago) can’t log in to OTRS as customers. I > updated OTRS a couple of times and I didn’t notice this problem before, so > I don’t know exactly which update caused this problem, but customers that > used OTRS before are able to log on, but newer users can’t.**** > > We use LDAP to sync the users with AD and seeing the error message > (Authentication succeeded, but no customer record is found in the customer > backend. Please contact your administrator.), LDAP seems to work fine, but > somehow users are not put into the database, or am I wrong?**** > > ** ** > > Can someone help me out with this?**** > > ** ** > > Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, > _______________________________________________________________ > [image: image001] > Erik van Ast (MCSE / MCSA Messaging) > *SUZO-HAPP GROUP* | System Administrator > *Office:* +31-(0)186-643333 | *Fax:* +31-(0)186-643377 > erik.van....@suzohapp.nl | www.suzohapp.nl > _______________________________________________________________ > [image: cid:image002.gif@01C927C8.F29B8270] [image: > cid:image003.gif@01C927C8.F29B8270] **** > > ** ** > > Please visit our new ecommerce website http://eu.suzohapp.com > > And we need your opinion! Please rate your experience at > http://eu.suzohapp.com/survey > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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