Works like a charm, thanks!
2013/8/6 Gerald Young <cryth...@gmail.com> > Generic agent. Close time before 3 months (ago) > > > On Tue, Aug 6, 2013 at 3:34 AM, Dion van Adrichem > <dvanadric...@gmail.com>wrote: > >> That actually is a very interesting thought. How would we be able to move >> the closed tickets to another queue after a few months? >> >> >> 2013/8/1 Gerald Young <cryth...@gmail.com> >> >>> Another option is to move the tickets to a queue with a group that >>> doesn't have permissions for those people. >>> >>> >>> On Wed, Jul 31, 2013 at 8:54 AM, Dion van Adrichem < >>> dvanadric...@gmail.com> wrote: >>> >>>> Hi all, >>>> >>>> I have a system quite a lot of archived tickets by now. >>>> Currently it is possible access these tickets via the search-attribute >>>> or by typing in the ticketnr in the addressbar. >>>> >>>> Is it possible via ACL to block access to these tickets altogether? >>>> Or if that is not possible, at least block the archive search-attribute? >>>> >>>> Thanks in advance. >>>> Dion >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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