I guess you misunderstood the question, Renee. If I read the question correctly,
it's meant as "can I have GenericAgent perform a bash script on the ticket?".
Haynes, I can't give an answer to the rephrased problem as above.
If I misread and it's just the question of executing the GenericAgent from a
bash script, that's easy. On my very old install of OTRS (so the commands may
have different name now) I copied the GenericAgent.pm to a specialized version
only run from bash from time to time (as opposed to every 20 minutes via cron,
as the standard GenericAgent is). I called it GenericAgentPurgeOld.pm (remember
to change the package directive in the perl module accordingly). Then I call the
GenericAgent with this module via
/opt/otrs/bin/GenericAgent.pl -c 'Kernel::Config::GenericAgentPurgeOld' -d 1
If that does not answer your question, could you elaborate a bit on what you
want to accomplish? What information does the bash script need to be told, and
when exactly should it be called? Will the script change the ticket, and will
there be anything else done with the same ticket afterwards?
Hope that helps,
Susan
Renee B schrieb:
You can run any command line command. So your cmd could look like
"/usr/bin/bash /path/to/your_script.sh".
- Renée
On 29.08.2013 10:21, haynes.da...@accenture.com wrote:
What are the valid values possible in 'Ticket Commands' while creating a job in
'Generic Agent'. Can we run bash scripts using this feature?
I was looking to run some custom scripts while closing a ticket. Is this
possible? Your help is appreciated.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
