Hi Michiel, thx for the response.
Yes this makes sense, and now it's working. wkr rene On Mon, Sep 2, 2013 at 9:22 AM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Hi Rene, > > the Ticket Number should be on the same level as the username and > password, i.e: > > <TicketUpdate> > <UserLogin>foo</UserLogin> > <Password>secret</Password> > <TicketNumber>2013083010269</TicketNumber> > <OTRS_TicketUpdate_Ticket> > <State>closed</State> > .... > </OTRS_TicketUpdate_Ticket> > </TicketUpdate> > > See also the WSDL for more detail: > > https://github.com/OTRS/otrs/blob/rel-3_2/development/webservices/GenericTicketConnector.wsdl > > Michiel Beijen > Senior Developer > > OTRS BV > Schipholweg 103 > 2316 XC Leiden > The Netherlands > > T: +31 71 8200 255 > I: http://www.otrs.com > > OTRS 3.2 - More than a Help Desk System – Process and Customer > Management – Be an early bird with our special offer - > http://j.mp/11TFPSr > > > On Fri, Aug 30, 2013 at 9:44 PM, Rene Stoutjesdijk > <r.stoutjesd...@gmail.com> wrote: > > we're running happily the api calls for ticketcreate. > > > > now we also would like to close the ticket via an api call. > > > > I do get the impression that we've to do this via the webservices and > then > > the TicketUpdate. > > > > We're doing a ticketupdate with state closed and the ticketnumumber > > included, but keep getting a message back that the ticketid or > ticketnumber > > is missing. > > > > Please see snapshot below from the debugger of the webservice > > > > I can't see what's wrong (as the ticketnumbver is included). > > > > Any help is appreciated: > > > > > > snapshot: > > > > > > > > > > Received data by provider from remote system (2013-08-30 21:35:36, debug) > > > > > > > > root@localhost > > > > otrsXXXXXXXX > > > > > > closed > > > > 2013083010269 > > > > > > > > > > > > > > Detected operation 'TicketUpdate' (2013-08-30 21:35:36, debug) > > > > No data provided > > > > Incoming data before mapping (2013-08-30 21:35:36, debug) > > > > $VAR1 = { > > 'Article' => '', > > 'Password' => 'otrsXXXXXXXXXX', > > 'Ticket' => { > > 'State' => 'closed', > > 'TicketNumber' => '2013083010269' > > }, > > 'UserLogin' => 'root@localhost' > > }; > > > > TicketUpdate.MissingParameter (2013-08-30 21:35:36, error) > > > > TicketUpdate: TicketID or TicketNumber is required! > > > > Outgoing data before mapping (2013-08-30 21:35:36, debug) > > > > $VAR1 = { > > 'Error' => { > > 'ErrorCode' => 'TicketUpdate.MissingParameter', > > 'ErrorMessage' => 'TicketUpdate: TicketID or TicketNumber is > required!' > > } > > }; > > > > Returning provider data to remote system (HTTP Code: 200) (2013-08-30 > > 21:35:36, debug) > > > > TicketUpdate.MissingParameter > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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