What version of OTRS you use? We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936 It is in OTRS 3.1.12 3.2.0.x.
On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi <darshak.m...@elitecore.com> wrote: > Hi, > > I am creating a report for average solution time for the ticket , using > TicketSolutionResponseTime. I think not proper. > But still If I run, it gives me -ve values. > > Any suggestion, how to get average ticket solution time for agent/queue ? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
