Hello Stefano, Depending on the version you are coming from, it migth be needed for you to reload the java script functions, so all the js gets correctly updated.
I happened to me during a migration from 2.4 up to 3.2 some in the middle it started to show errors when loading different pages. You have to look into FrontEnd::Agent::ModuleRegistration and try to set all aspects to default and then set them back as you have them, it will make the js to be availble. Thats a shot, but it migth do it, also check some of the recomendations from the upgrade file, it has some tricky things you migth have passed out. Regards 2013/9/20 Finetti, Stefano <sfine...@lynx-international.com> > Hello, > > After update to 3.2.10, I've noticed that if I try to reply to a customer > ticket using the "reply" function into the ticket screen, I get this error: > > > Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 > 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: > XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: > Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 > Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 > Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 > Module: > /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown > version) Line: 41 > > > (I've masked some irrelevant but rather private information) > > Any hint? > It seems like the ArticleType is not set, but in the database, the table > is just as it has to be: > > email-externalemail-internal email-notification-extemail-notification-int > fax note-externalnote-internal note-reportphonesms webrequest > > > > -- > *Lynx International Srl* > *Stefano Finetti* > *Customer Service Manager* > *http://www.lynx-international.com* > > *Axed Group* > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > Skype: *ssfinetti* > Mobile: +39 348.38.58.165 > * > * > > This e-mail and any files transmitted contain documentation which is > highly confidential and intended solely for the use of the individual or > entity to whom they are addressed. All written data and other information > in the documentation is and shall remain the property of the disclosing > party. If you are not the intended recipient you are hereby formally > notified that any disclosure, dissemination, forwarding, storing, copying > or use of any of the information is strictly prohibited and will be legally > pursued. If you received this in error, please contact the sender and > destroy the documentation including deletion of the same from any computer. > Thank you. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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