Op 27-9-2013 8:26, Claudio Kuenzler schreef:
Thanks a lot for all your input. I knew I'd get some advice here sooner or later ;-). If I find the time I'll look into adapting the code - problem will be that it won't be compatible for future releases (will have to re-apply the patch for every release).
Then you could make it configurable and submit your work to the main branch of OTRS. This is the way to ensure that your bespoke work survives in future releases and is also the way open source software progresses.
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