you need to monitor apache's access log or [temporarily] configure convenient timeouts for agent sessions and then monitor otrs db's sessions table. first choice is likely more suitable. On Sep 28, 2013 3:46 AM, "Kaushal Shriyan" <kaushalshri...@gmail.com> wrote:
> > > > On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan <kaushalshri...@gmail.com > > wrote: > >> Hi, >> >> Is there a way to check if otrs ticketing dashboard is being used by >> Agents at a specific moment of time period for example around 11:00 pm in >> the night? >> >> I am using select count(*) from ticket in mysql database to see for any >> new tickets or web server access logs /var/log/httpd/access_log >> >> Please suggest any better method to check if OTRS ticketing system or >> dashboard is being is used. >> >> Regards, >> >> Kaushal >> > > Hi, > > Checking in again for my earlier post in this mailing list? > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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