Hi, I created a generic agent to change the owner from OTRS Admin to whosever queue it goes into. So I have:
Ticket Filter: Queue: Marlene State: New Agent/Owner: Admin OTRS Ticket Action: Set new agent/new owner: Marlene Set new ticket lock: lock When I run this, it creates a new ticket for each ticket it assigned her the owner of: It says, "Hi Marlene, Ticket [1003240] is assigned to you by Admin OTRS. Comment:” So when I ran this generic agent, it created 20 tickets, since it affected 20 tickets of Marlene’s. All my agents want to be set up like this, so how can I do this without having new tickets created? She has her notifications turned off, so I don’t know why this is happening. First question - how do I stop it from doing this? Second question - I can’t get generic agent to run automatically - I put it on 10 minutes, 0 hours, and to run every day. It doesn’t run unless I click ‘run now’. Also (third question), can’t I just make it automatically run for every new ticket that comes in?
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