You can do it via Generic Agent or via ACLs Regards
2014/1/8 Leah Kelly <lke...@tenstreet.com> > So what i want is.. > > If a ticket comes into Marlene’s queue, it triggers an event that > immediately makes the owner Marlene (from Admin OTRS). > > is there another way to do this? > > Thank you in advance! > Leah > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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