If ticket is escalated and moved to another queue, will it reset its solution time/escalation time to new queue ?

Because we have L1/L2/L3 escalation and we run agent based on crossing solution time.


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Reply via email to