You can use placeholders in the signature such as: Sincerely,
<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> MyComany Support 123 Main St Anytown, USA On 2/12/2014 12:12 PM, Leah Kelly wrote:
Since signatures and email addresses are connected to queues, it’s not so easy to work another person’s queue when somebody is out. For example, when Elizabeth is out, Amanda works Elizabeth’s queue. Amanda tries to reply to the customer, and the email says "Amanda <elizab...@domain.com>", and the signature is Elizabeth’s as well, not Amanda’s. How can we fix this or work around? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- IDMWORKS James Carroll Newark, DE O: 888-687-0436 x709 C: 302.339.2703 F: 917.591.1525 E: james.carr...@idmworks.com W: www.idmworks.com ------ The information contained in this email message and any attachment may be privileged, confidential, proprietary or otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of this message and any attachment is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and permanently delete it from your computer and destroy any printout thereof.
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