Per http://lists.otrs.org/pipermail/otrs/2014-February/040834.html you should be able to add multiple dashlets by multiple instances of the xml file (distinctly labelled.) Modify filters/Attributes per instance.
On Mon, Feb 17, 2014 at 9:20 AM, Marty Hillman <mhill...@equuscs.com> wrote: > I have done similar, but only through selecting CSV in the dropdown for > the query. It then pops right open in Excel. Since I primarily use this > for reporting it works for me, but now you are giving me thoughts about > mass reallocation of tickets between agents. > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Olivier Macchioni > Sent: Monday, February 17, 2014 1:38 AM > To: User questions and discussions about OTRS. > Subject: [otrs] Adding filters in the AgentTicketQueue > > Hello dear List, > > Today, the AgentTicketQueue allows to sort tickets by various columns > (Age, Ticket Number, State, ...) - I've added some more columns for our own > needs (Customer Language for instance). > > I wonder if it's possible to add the option to "Filter" the tickets > depending the value in those columns, to show for instance only the "Open" > tickets or only the tickets in German (or a combination of the two). I'm > envisioning filters à la Excel, with a simple drop-down using <SELECT> + > some Javascript to trigger the filtering. > > Has anyone done this so far? > > Olivier > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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