On Mar 6, 2014, at 08:19, Mathias Braeunling <mathias.otrsmailingli...@gmail.com> wrote:
> Hi, > >> a bit tricky in my case because the data is stored in an external >> DB. >> >> Olivier > > or you might store this information (customer language) directly in a > dynamic field, which you can then display in the queue view, without > modifying any code. > > See here: > http://doc.otrs.org/3.3/en/html/external-backends.html#dynamicfield-from-customeruser This seems to work fine - as I'm adding a new Dynamic Field, I need to populate it though. I've tried using a GenericAgent which executes the custom module "Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser", no parameters, but this fails with such errors: > Got no CustomerUserObject! at > /opt/otrs//Kernel/System/Ticket/Event/DynamicFieldFromCustomerUser.pm line 30. > > Use module (Kernel::System::Ticket::Event::DynamicFieldFromCustomerUser) for > Ticket (10014184/98474). Does anyone know of a good way to do this? Thanks, Olivier --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
