Hi, Did you try running the Support Module? Probably your issue is that max_allowed_packet in the mysql configuration file should be set to a higher value, for instance 20M. Changing this requires a restart of the MySQL service. -- Mike
On Wed, Mar 12, 2014 at 4:01 PM, claude <pref-o...@haute-garonne.gouv.fr>wrote: > > There is not error message but the file is not include in the list of > attachments when I do a reply to one ticket. But when the size file is less > than 1Mo it appears in the list of attchmentlike in the following > screenshot > > > > Claude > > > -------- Message original -------- > Sujet : [INTERNET] Re: [otrs] Maxsize of attachment in response > De : Gerald Young <cryth...@gmail.com> <cryth...@gmail.com> > Pour : User questions and discussions about OTRS. > <otrs@otrs.org><otrs@otrs.org> > Date : 12/03/2014 15:38 > > Better to host the file and provide a link. (Especially if it is a > commonly presented file). When you say you can't send, what's the error > message? What entity is ultimately blocking you? Your mail transport? The > recipient? > > > On Wed, Mar 12, 2014 at 10:33 AM, claude > <pref-o...@haute-garonne.gouv.fr>wrote: > >> Hi, >> >> Where can I configure the maxsize of attachment in response ? >> >> Actually when the file is more than 1Mo, I can't send it. >> >> Thanks and regards >> >> Claude >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<inline: moz-screenshot.jpg>>
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