Thanks so much - that was a great idea and it worked (to change to open and then to close). I didn’t run the previous query which was responsible for closing them all in an escalated state - and the person who did has moved on. I wouldn’t have dared.
Thanks again! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs