Ticket::EventModulePost###120-ForceOwnerResetOnMove Regards
2014-03-27 17:14 GMT-06:00 Alvaro Cordero <alv...@gridshield.net>: > Hello, you dont have to do an ACL for that, there is a feature called > OwnerResetOnMove that you need to set to yes. With that as soon as the > ticket is moved it gets unlocked and the agent is no longer the owner. > > Regards > > > 2014-03-27 16:34 GMT-06:00 André Cavalcante <treba.an...@gmail.com>: > >> Hi Everyone, >> >> I need some help to build an ACL. I use OTRS 3.3.5. >> >> The problem is the following: when th agent moves the ticket to another >> queue he/she remais the owner until some agent of the new queue locks the >> ticket, I'd to build an ACL to remove the ownership of the ticket when it >> is moved. >> >> I don't know if it is possible. >> >> Thanks for you time. >> >> -- >> *André Luiz C. e Cavalcante* >> Coordenador de Eleições >> TRE-BA / STI / COELE >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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