They are mapped to all queues, I am looking into the code to see if anywhere it is linked to only incoming email tickets, but I don't see anything.
Regards 2014-04-03 9:33 GMT-06:00 Gerald Young <cryth...@gmail.com>: > make sure autoresponses are attached to all queues. > > > On Thu, Apr 3, 2014 at 11:29 AM, Alvaro Cordero <alv...@gridshield.net>wrote: > >> Hello, >> >> I am using OTRS 3.3.5 on a CentOS System >> >> I have being trying to make an autoresponse to go out to a customer >> whenever a new ticket gets created, but it only works when the new ticket >> is created by email, not when I create a Process ticket nor a Phone Ticket >> nor an Email Ticket. >> >> Since the autoresponse didn't work I tried with a Notification event for >> the ticketcreate event, but it has the exact same efect, it only goes out >> when the ticket is created by an incoming email but not when a phone, email >> or process ticket is created. >> >> I know you migth say, if the customer is calling give'em the ticket >> number or send a email afterwards.... >> >> Any advice will be appreciated. >> >> -- >> ___________________________ >> Alvaro Cordero Retana >> Consultor de Tecnologias >> Gridshield Monitoreo de Redes e >> Infraestructura. >> 2258-5757 ext 123 >> alv...@gridshield.net >> www.gridshield.net >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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