You could use email filters for that, search for Out of the office in the header or the body, etc and then ignore those messages.
Regards 2014-04-04 3:10 GMT-06:00 Sander Goudswaard < s.goudswa...@westerscheldetunnel.nl>: > I'd like to avoid autoreplies from customers (out of office etc.) to > re-open my tickets, or change the state from Pending-customer to Open. > > > > Found these references: > > > https://otrsteam.ideascale.com/a/dtd/Out-of-office-auto-replies/114882-10369 > > > > > http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ > > > > Has anyone implemented a solution like this? I'm of course looking for > something that survives upgrades and doesn't require too much fiddling. > > > > Thanks, > Sander > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
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